Terms and Conditions of Use for the isenang Malaysia Platform

1 Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings as stated unless the context requires a different interpretation:

• "isenang" refers to the online gaming platform accessible via isenang.net and the isenang mobile app.
• "User" or "You" refers to any individual who registers, logs in, or uses isenang's services in any form.
• "Account" refers to the personal account registered by a user on the isenang platform.
• "Service" refers to all products, games, features, and functions available on the isenang platform, including Sports Betting, Live Casino, Slots, and more.
• "Balance" refers to the total amount of cash or bonus credits available in a user's account at any given time.
• "Rollover" refers to the minimum wagering requirement that must be met by a user before any bonus can be withdrawn.

2 User Eligibility

Use of the isenang platform is subject to the following eligibility requirements, which every user must meet:

• Users must be 21 years of age and above at the time of registration. isenang reserves the right to request proof of age at any time and to suspend or terminate an account if the user is found to be below the minimum age requirement.
• Users must be individuals registering on their own behalf and not on behalf of a third party.
• Users residing in regions or countries where online gambling is prohibited under local law are not permitted to register or use isenang services.
• Isenang reserves the right to decline registration applications or terminate existing accounts without providing a reason if eligibility requirements are not met.

3 Account Registration and Management

Each user is only permitted to register and own one (1) account only at isenang. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all related accounts and the freezing of balances.

During registration, users are required to provide truthful, accurate, and complete information including:

• Full name as shown on your identification card
• Exact date of birth
• Active Malaysia phone number
• A valid and active email address
• Bank account or e-wallet number registered under your own name

Users are fully responsible for keeping their account password confidential. isenang will not be liable for any losses arising from a password that has been shared or exposed to a third party.

Identity verification (KYC) is mandatory before your first withdrawal can be processed. Required documents include a copy of your identification card and may include proof of current address. This process is typically completed within 30 minutes to 2 hours on business days.

4 Deposits and Withdrawals

Isenang supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, BigPay, and ShopeePay.

Regarding deposits:

• The minimum deposit is RM 10 for most payment methods
• All deposits are processed automatically and credited within minutes
• Users are responsible for ensuring that deposits are made from an account registered under their own name
• Deposits from unknown or suspicious sources may be held for review

Regarding withdrawals:

• The minimum withdrawal amount is RM 20
• Withdrawals are processed within 15 to 30 minutes for primary methods
• Withdrawals can only be made to an account registered under the same name as the account holder
• Isenang reserves the right to request additional documents before approving withdrawals above certain amounts

5 Bonuses and Promotions

Isenang offers a wide range of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer.

• Each bonus has a rollover requirement that must be met before bonus funds can be withdrawn
• The rollover requirement is typically between 5x to 20x bonus value depends on the promotion type
• Bonuses may only be used by users who meet the stated eligibility requirements
• A user may not register multiple accounts to claim the same bonus more than once
• Isenang reserves the right to void bonuses and related winnings if abuse is detected
• The bonus validity period is stated in each offer — expired bonuses cannot be reactivated

In the event of any bonus-related dispute, isenang's decision is final. Any attempt to abuse the bonus system — including the use of automated software, bet coordination, or unfair methods — will result in immediate account closure.

6 Game Rules

All games available on isenang use a Random Number Generator (RNG) system certified by an independent body to ensure fairness and transparency in game outcomes.

• Game results are final and cannot be disputed once settled
• In the event of a technical failure during gameplay, isenang reserves the right to void the round in question and return the bet to the user
• The use of software or tools that provide an unfair advantage is strictly prohibited
• For Live Casino games, users must respect the dealer and follow the established game rules
• Isenang reserves the right to limit or restrict access to certain games for technical or regulatory reasons

7 Prohibited User Conduct

Isenang users are prohibited from doing the following:

• Registering more than one account or using another person's account
• Providing false or misleading personal information
• Using automated software, bots, or scripts to access or play on the platform
• Committing fraud or abusing the bonus system
• Transferring funds or credits between different user accounts
• Using the isenang platform for money laundering activities
• Disrupting or attempting to hack isenang's systems
• Distributing obscene, inciting, or offensive content through the platform

8 Privacy and Data Protection

Isenang takes user data privacy seriously. The collection, processing, and storage of your personal data is carried out in accordance with the isenang Privacy Policy, which forms part of these terms.

In short, isenang:

• Only collecting data necessary for the operation of the platform
• We do not sell or share your personal data with third parties without consent, except as stated in our Privacy Policy
• Using 256-bit SSL encryption to protect all data in transit
• Storing data on secure servers with strict access controls

For more information on how we handle your data, please refer to our Privacy Policy us.

9 Account Suspension and Closure

Isenang reserves the right to suspend or close a user account in the following situations:

• Violation of any provision in these Terms and Conditions
• Suspected fraudulent activity or money laundering
• Failure to complete KYC verification within the specified timeframe
• User's own request to close their account
• User-submitted self-exclusion request

Users may also request to close their own account at any time by contacting customer support. Any valid remaining balance will be processed after a security review has been completed.

For users who wish to take a break from playing, isenang provides a temporary self-exclusion (cooling-off period) ranging from 24 hours to 6 months, and permanent self-exclusion for those who need further support.

10 Limitation of Liability

To the extent permitted by applicable law, isenang is not liable for:

• Any financial losses incurred as a result of gambling activity on the platform
• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control
• Losses arising from users sharing their login credentials with others
• Delays in transaction processing due to third-party systems such as banks and e-wallet providers

Isenang is constantly working to ensure the platform runs smoothly and securely. Should any technical issues arise that affect gameplay or user transactions, isenang will work to resolve them as quickly as possible.

11 Amendment to Terms and Conditions

Isenang reserves the right to modify, add to, or amend these Terms and Conditions at any time. Any significant changes will be communicated to users via:

• In-app or on-site notifications from isenang
• Email to the registered address
• Updates are reflected on the "Updated" date at the top of this document

Continued use of the isenang platform following any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you may request to close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the isenang customer support team:

• Email: [email protected] (text display only)
• Live Chat: Available 24/7 via the isenang app or website
• Response Time: Inquiries are typically answered within 30 minutes to 2 hours