Isenang takes the protection of your personal data seriously. This document transparently explains how we collect, use, store, and safeguard your information as a user of our platform.
Important Note: This Privacy Policy describes isenang's data protection practices and is subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using the isenang platform, you agree to the collection and use of data as outlined in this document.
Isenang (hereinafter referred to as "we", "our platform", or "isenang") is committed to protecting the privacy and security of the personal data of all users who register and use our services. This Privacy Policy is designed to clearly and transparently explain how we handle your personal information.
As an online gaming platform serving users in Malaysia, we understand that user trust is our most valuable asset. Every data-related decision is made with the interests and safety of our users as the top priority.
This Privacy Policy applies to all information collected through the isenang.net website, the isenang mobile app, and all related services we offer. If you have any questions about this policy, feel free to contact our support team.
Isenang only collects data that is strictly necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number, email address, mailing address | Account communications, security notifications |
| Financial Data | Bank account number, e-wallet type, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Gaming history, login activity, preferences | Personalise experience, platform analytics |
Isenang does not collect sensitive information such as biometric data, religious beliefs, political views, or users' health information for gaming purposes.
Every piece of data collected is used for a specific and legitimate purpose. isenang uses your personal data for the following:
Isenang will not use your data for any purpose beyond those stated above without first obtaining your consent.
Isenang continuously invests in cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:
Your personal data is retained for as long as your account is active or as long as required to fulfil our legal obligations. Once an account is closed, data will be deleted or anonymised within 90 days unless the law requires it to be retained longer.
Isenang does not sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. However, in certain circumstances, we may need to share your data with the following parties:
All third parties that receive isenang user data are bound by strict data protection agreements and must adhere to the same security standards we uphold.
Isenang uses cookies and similar tracking technologies to enhance the user experience on our platform. The types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the isenang platform. Continued use of the platform is considered your consent to the use of cookies as described.
As an isenang user, you have the following rights regarding your personal data under the provisions of PDPA 2010:
You have the right to request a copy of the personal data we hold about you at any time.
You may ask us to correct any personal data that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to applicable legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another provider.
You may ask us to restrict the processing of your data in certain circumstances.
To exercise any of the rights above, please contact the isenang customer support team. Requests will be processed within 14 working days from the date of receipt.
Isenang strictly prohibits individuals under the age of 21 from using our platform. We do not knowingly collect personal data from children or minors below the stipulated age limit.
Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to:
Parents or guardians who suspect their child is using this platform are urged to contact our support team immediately.
Isenang reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons.
When significant changes are made, we will:
Continued use of the isenang platform after any amendments take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
All privacy-related complaints will be handled confidentially and processed in accordance with isenang's formal complaints procedure. You have the right to refer your complaint to the Personal Data Protection Commissioner of Malaysia if you are not satisfied with our response.
Data protection is more than a document. It is a daily practice carried out at every level of isenang's operations.
All communications between your device and isenang's servers are protected with 256-bit SSL encryption. Sensitive data such as financial information is stored in fully encrypted format.
Only authorised personnel may access user data, and only for legitimate operational purposes. All access is logged and automatically monitored to detect any suspicious activity.
Isenang has never and will never sell, rent, or trade users' personal data to any party for marketing or commercial purposes.
The isenang platform undergoes regular security audits by independent third parties to ensure our data protection standards remain current and aligned with industry best practices.
In the event of any security incident that may affect your data, isenang is committed to notifying affected users within 72 hours as required by law.
All data collection and processing practices at isenang comply with Malaysia's Personal Data Protection Act 2010. You may exercise your rights under this Act through our support channels.
Answers to the most frequently asked questions about data protection and privacy at isenang.
Isenang protects your privacy at every step. Register now and enjoy a safe, fair, and transparent gaming platform alongside more than 500,000 Malaysian members.
By registering, you agree to the Terms & Conditions and isenang's Privacy Policy. Minimum age requirement: 21 years old.